Our snazzy new click&buy website is currently under construction...but, in the interim we've created this Online Product Form as an easy and secure way for our customers to get their credit card billing, and ship to info, into our secure and encrypted database.
Leave the pricing and shipping at $.01. Your credit card will be charged at the agreed upon price via phone, and/or email discussion. Please use the comments section to detail your specific product request(s).
You can also download our Fax/email ORDER FORM here:
In addition to all major credit cards, we also accept PayPal...
As a customer or visitor to surfingsports.com, you don't have to worry about your privacy or security. There's a limited amount of information we may collect without having you answer a few questions. We automatically collect only the domain name (IP address), but not the email address of visitors to our site. If you want to hear from us, you have to contact us and provide a way for us to contact you. If you place an order, your information is stored in our secure customer database. You are not at risk of being deluged with junk mail, because we don't rent or sell our list to ANYONE.
Price Matching Policy:
If you should find a lower priced item than what we have advertised, simply provide us with written documentation, including the name and phone number, or URL address of the establishment. Price matching has to meet the following conditions: The product being price matched has to be identical to the product we have in stock. This means that the product must be identical in model year, size, and, color...etc. The price we are matching must include all costs that our competitor would charge you for the item...including tax and shipping/handling where applicable. The product that we are matching must be in stock, available for purchase from a legitimate brick and mortar storefront. Price matching does not apply to Craigslist, eBay or other internet auction sites. When requesting a price match, please be aware that prices will be compared on the following criteria: Price matching does not apply when you use coupons, rebates, promotional offers, or product-bundle pricing on the order. Once we verify the item and its price, we will be more than happy to match that price provided that it does not also take us below our cost. We will not be undersold!
Please note:Coupons are not accepted for discounted items, or those on closeout.
Price matching is always subject to the discretion of our staff.
We attempt to keep our online pricing accurate and current, however nobody is perfect and sometimes an error will occur. A customer service associate will determine the pricing in this event.
Prices are also subject to change by forces beyond our control and we reserve the right to determine final cost.
On-line shopping with us is safe, secure and dependable through the use of SSL and Elavon Merchant account services. Our site security is authenticated by Go Daddy. Click on icon at foot of ordering page to check our Security Certificate. The transaction is designed to get you the products you need in a timely and secure fashion. When you place an order with us online, your order information is protected using Secure Sockets Layer (SSL) Technology that encrypts your information and can only be viewed by surfingsports.com
If you still don't want to use your credit card on the Internet, no worries: you have 2 solutions.
Retail Store/Warehouse addie:
Standup Paddle Sports, LLC
121 Santa Barbara St.
Santa Barbara,Ca. 93101
Store Number: 805-962-7877 (SUPS)
3905 State St. Suite 7-315
Santa Barbara,Ca. 93105
FAX Number: 480-772-4031
Board Warranty Policy
If you are not 100% satisfied with a product you purchased from surfingsports.com, please e-mail us or call us at: (888) 805-9978 within 30 days of purchase and we will discuss whether an exchange, repair, credit or refund is appropriate. This is done on a case by case basis. Include the reason for the return, current daytime telephone number and address so we can assess the problem and issue a RMA (Return Material Authorization) number. You may be asked to provide a picture(s) and explanation to help resolve the issue faster. We are not a big box store, simply "not wanting the product anymore" is not a valid return reason.
All orders for closeout or used items are final at checkout. After 30 days, all sales are final.
If an RMA # is issued, simply return the unused item(s) in original, as new packaging, to us with prepaid shipping within 30 days of purchase, and we will refund the price you paid for that item, less the original shipping cost. The return or exchange credit amount is determined by the retail price at the time the item was purchased less a reasonable use fee to return product to as new condition. Please include a copy of your invoice for processing. In some cases, used products may be returned and placed at our store on a consignment basis at an agreed upon price. We will help assist in pricing the product to help affect sale. A credit will be issued upon closure of the sale, which will include an agreed upon fee, plus tax and credit card processing for each item.
In case of a new product, your credit card will be credited for the returned item(s) upon receipt in new condition with original packaging materials. Your credit card will be charged for the replacement item(s) when shipped.
A restocking fee may be charged. After 30 days, at our discretion, items may be returned for exchange only. The product manufacturer's warranty will usually warrant against manufacturer defects and/or materials for a specified period of time. Warranty periods and service levels vary by manufacturer and product. In some cases, the buyer will be required to contact the manufacturer directly about warranty coverage. Please call our toll free number at: (888) 805-9978 or send email to a customer service rep before returning product(s) after 30 days to determine if you are elgible to receive a RMA number.
No refunds, returns for repair or exchanges will be granted without a RMA number! Do not ship your product(s) back without contacting us.
If accepted, please send all returns, unless directed otherwise, to:
3905 State St. Suite 7-315
Santa Barbara,Ca. 93105
surfingsports.com, Inc. is a corporation doing business worldwide...
StandUp Paddle Sports, LLC is a California corporation.
Customer Service Issues
(888) 805-9978 :: (877) 339-7310 toll free
Email Customer Service
Thank you for shopping with surfingsports.com and/or StandUp Paddle Sports, your connection to best quality gear, at the best prices, anywhere in the world.
Toll Free (888) 805-9978
CLICK BELOW FOR STORE DIRECTIONS
121 SANTA BARBARA ST.
SANTA BARBARA, CA 93101